Deadlines are a part of life. There are due dates, late fees, and cutoff points for all sorts of projects and tasks. Unfortunately, a lot of people struggle with deadlines and fail to complete their work on time.

Jose and his team of accountants have this exact problem, and because of their inability to meet deadlines they have a lot of angry clients. This episode illustrates how individuals and teams can make a few simple adjustments to their behavior and start meeting deadlines consistently.