Technicians and service people often struggle with the client relationship. They prefer to focus on the technical work and avoid engaging with the client on a personal level. This leads to confusion and missed opportunities to solve real problems.

In this episode, Bob is a service technician doing work at a client’s office. He notices a big problem, but he’s not sure how to approach the client about it. Thankfully, Bob’s coworker Aria is there to lend a hand.

Click the TAKE THIS COURSE button on the right, then click the lesson below to watch the episode, check out the Habit Builders, and pass the short quiz.