This course is designed for service technicians who are uncomfortable discussing unexpected problems that cost a Client additional money. However, everyone needs the skills and habits to discuss difficult topics.
Course Category: Sales and Marketing
Core skills required to attract and charm customers, build top-line revenue, and secure the big deal! Recommended prerequisites: Complete the Core Skills Courses.
Be a Master Motivator
Understand and utilize the motivators behind 12 Driving Forces.
Be a Behavioral Expert
Master the four dimensions of normal behavior in the workplace.
Mastering Meetings
Make your meetings efficient, memorable, and effective.
Catching Concerns
Recognize, understand, and alleviate behavioral concerns.
Experience Bookends
Start and end each communication on a good note.