This course is designed for service technicians who are uncomfortable discussing unexpected problems that cost a Client additional money. However, everyone needs the skills and habits to discuss difficult topics.

Important skills for anyone who works directly with customers, in person or on the phone, to deliver services and troubleshoot issues. Recommended prerequisites: Complete the Core Skills Courses.
This course is designed for service technicians who are uncomfortable discussing unexpected problems that cost a Client additional money. However, everyone needs the skills and habits to discuss difficult topics.
Recognize, understand, and alleviate behavioral concerns.
Start and end each communication on a good note.
How to act during an onsite service call.
How to act during a remote service call.