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Soft skills training for service professionals.

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Course Category: Coaching Sessions

Coaching sessions features a 10-15 minute talk about one soft-skills related topic followed by 10-15 minutes of Q&A.

Start the New Year with a Strategic Plan for Your Success

Start the New Year with a Strategic Plan for Your Success

January 7, 2019

Job descriptions are boring. Use a Strategic Plan instead.

David RussellJanuary 7, 2019
David Russell
Why Mentoring Works

Why Mentoring Works

November 28, 2018

Learn how to practice mentoring in your company.

David RussellNovember 28, 2018
David Russell
First Impressions Determine Customer Retention

First Impressions Determine Customer Retention

October 18, 2018

Follow these tips to make a good first impression.

David RussellOctober 18, 2018
David Russell
What to do When Someone Doesn’t Meet Expectations

What to do When Someone Doesn’t Meet Expectations

September 13, 2018

A discussion about how to avoid and deal with conflict arising from unmet expectations.

David RussellSeptember 13, 2018
David Russell
Etiquette: Dining with Clients in a Different City

Etiquette: Dining with Clients in a Different City

August 14, 2018

Your behavior during dinner could endear you to your companions or alienate a potential client.

David RussellAugust 14, 2018
David Russell
Leadership: The Importance of Being a Role Model

Leadership: The Importance of Being a Role Model

July 17, 2018

Being a role model (or not) affects you, your company, your career, and your employees.

David RussellJuly 17, 2018
David Russell
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